About the Role
- Communicate effectively with individuals/teams in the program to ensure high quality.
- One on one sales based interaction with customers.
- Clarify customer requirements; probe for and confirm understanding of needs.
- Meet customer requirements by providing personalized solutions.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Listen attentively to customer needs and concerns; demonstrate empathy.
Requirements
Knowledge of basic computer operations
Willingness to work shifts, as needed
Courteous with strong customer service orientation
Dependable with proficient attention to detail
Good listening and responding skills
Must be flexible with the ability to adapt to changes quickly and think conceptually
Possess insight into self and others
Solid problem-solving skills
Must be willing to take the initiative
Strong organizational skills with the ability to juggle multiple tasks